LuckyHunter Privacy Policy

At Lucky Hunter, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at luckyhunter.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using our lucky hunter online casino services.

1. Who We Are

We operate LuckyHunter Casino under the legal entity Stable Tech N.V., a company incorporated in Curaçao with registration number 160129, with a registered address at Scharlooweg 39, Willemstad, Curaçao. Our platform is licensed by the Curaçao Gaming Authority (CGA) under license No. OGL/2024/161/0191. As the data controller, we are responsible for the lawful processing of your personal information in accordance with applicable data protection legislation.

Please note that our Lucky Hunter platform operates within the N1 Partners network. Data may be shared across brands operated by Stable Tech N.V., including affiliated properties, where legally permitted and necessary for operational or compliance purposes.

2. Information We Collect

We may collect the following categories of personal information about you when you interact with our services:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and account credentials used for lucky hunter casino login
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address and source of funds documentation

2.2 Financial and Transaction Data

• Payment method details including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history, transaction amounts, and currency preferences
• Information related to minimum deposit and withdrawal thresholds

2.3 Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, gaming sessions, and interactions with the lucky hunter app or mobile web
• Log files, session data, and click-stream information
• Cookie and tracking technology data (see Section 6)

2.4 Communications Data

• Records of your correspondence with our 24/7 live chat and email support at [email protected]
• Feedback, complaints, and dispute records
• Marketing preferences and promotional opt-in/opt-out choices

3. How We Use Your Information

At LuckyHunter, we process your personal data for the following purposes:

• Account management: We use your data to create and maintain your account, verify your identity, and enable secure luckyhunter login access across all devices including desktop and native iOS/Android apps.
• Legal compliance and KYC: We are legally required to verify your identity under anti-money laundering (AML) and Know Your Customer (KYC) regulations. KYC must be completed within 40 days of account registration. Failure to complete verification may result in withheld winnings or account suspension.
• Payment processing: We use your financial data to process deposits, withdrawals, and refunds through your chosen payment methods.
• Bonus and promotional administration: We use your account data to apply promo codes, manage welcome packages, reload offers, and no deposit bonuses including free spin allocations.
• Responsible gambling: We monitor gaming behaviour to identify potential problem gambling patterns and apply any self-exclusion, deposit limits, or cooling-off periods you have requested.
• Customer support: We use your information to respond to queries, resolve disputes, and improve our service quality.
• Marketing communications: Where you have given consent, we may send you promotional emails, bonus code updates, and offers relevant to casino lucky hunter services.
• Fraud prevention and security: We analyse transaction and behavioural data to detect and prevent fraudulent activity, unauthorised access, and abuse of promotional offers.

4. Legal Basis for Processing

Our LuckyHunter data processing activities are carried out on the following legal grounds:

• Contractual necessity: Processing required to fulfil our service agreement with you
• Legal obligation: Processing required to comply with AML, KYC, gambling licensing, and tax regulations
• Legitimate interests: Processing for fraud detection, security monitoring, and service improvement
• Consent: Processing for direct marketing where you have explicitly opted in

5. Data Sharing and Third Parties

We at LuckyHunter do not sell your personal data to third parties. However, we may share your information with:

• Group companies: Other brands operated by Stable Tech N.V. for shared operational and compliance purposes
• Payment processors: Financial institutions and payment service providers processing your transactions
• Game providers: Software suppliers such as NetEnt, Microgaming, Play'n GO, Pragmatic Play, and Evolution for the purpose of delivering games
• Affiliate partners: The N1 Partners affiliate network ([email protected]) for attribution and marketing tracking purposes
• Regulatory authorities: Licensing bodies, law enforcement, and government agencies where required by law
• KYC/AML service providers: Third-party identity verification and fraud prevention platforms

Any third parties with whom we share your data are contractually obligated to process it only for the specified purposes and in compliance with applicable data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our Lucky Hunter platform to enhance your experience, analyse site performance, and deliver relevant promotional content. The types of cookies we use include:

• Essential cookies: Required for core site functionality including account authentication and session management
• Analytical cookies: Used to understand how visitors interact with our platform and improve usability
• Marketing cookies: Used to track referrals, affiliate activity, and deliver targeted promotional messages
• Preference cookies: Used to remember your language, currency, and display settings

You may control or disable non-essential cookies through your browser settings or our cookie consent manager. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account remains active or as required by our legal obligations. In line with our terms, accounts that remain inactive for 12 months may be subject to a dormancy fee of 25 EUR per month. Following account closure, we may retain your data for up to five years to comply with regulatory and legal requirements, after which it will be securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Lucky Hunter Casino:

• The right to access your personal data
• The right to rectify inaccurate or incomplete information
• The right to request erasure of your data (subject to legal retention obligations)
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within the timeframes required by applicable law. Any disputes related to data processing may be subject to arbitration in Cyprus as outlined in our Terms and Conditions.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our LuckyHunter security infrastructure includes SSL encryption, secure payment gateways, and access controls for all staff handling personal data. Identity verification may hold withdrawal requests for up to 72 hours while we carry out security checks.

10. Children and Restricted Persons

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. Additionally, our platform is not available in a significant number of restricted territories listed in Section 2.5 of our Terms and Conditions. If you are located in a restricted country, you must not attempt to register or use our services. We reserve the right to close any account found to be in breach of our eligibility requirements and to report such incidents to relevant authorities.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our casino LuckyHunter website. We encourage you to periodically review this page to stay informed about how we are protecting your information. Your continued use of our services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. You can contact us through 24/7 live chat on our website or by emailing us directly at [email protected]. We are here to help and will do our best to address your concerns promptly and transparently.